We are located at Shop T5a, 9 Ferny Avenue, Surfers Paradise, it is part of the Circle on Cavill building, opposite Woolworths and behind the ChemPro Chemist.

We are open 9am to 6pm 7 days a week.

We offer self-contained apartments in Gold Coast resorts, ranging from 1 to 4 bedrooms. All apartments have a fully equipped kitchen, in house laundry facilities, balconies, and complimentary unlimited Wi-Fi.

Our apartments are suitable for couples, groups, and solo travellers. While we welcome families with open arms, we do not offer child-proofing features or specific amenities for children.

While we love animals and have a furry friend in our office, unfortunately most of our apartments are not pet-friendly. At present our beach front apartments at Driftwood are the only properties which allow pets.  This is subject to approval based on breed and size (must be under 10kg / short haired) and will incur an additional cleaning fee of $100.

Facilities vary depending on the specific resort, but all apartments offer swimming pools and gyms. Some resorts also offer spas, BBQ facilities, saunas, steam rooms, games rooms, tennis courts, etc.

While Wow Stay guests have access to the full range of facilities offered by the resorts, it’s important to note that Wow Stay is not responsible for the maintenance of these facilities. This responsibility lies with the on-site management team of each individual resort. We recommend contacting the resort directly if you have any questions or concerns about the availability or condition of specific facilities.

The majority of our Wow Stay apartments all include one complimentary on-site parking space, subject to height restrictions.

Please note that this applies to all apartment categories except the apartments which state (No parking)’  in the title.

While most of our apartments come with one complimentary parking space, we’re happy to recommend a nearby, affordable option for additional parking when staying in Surfers Paradise:

Cypress Gardens Carpark, located a convenient 600 meters from our office at 3332 Surfers Paradise Boulevard, Surfers Paradise, offers secure outdoor parking 24/7. This parking facility has no height restrictions and boasts competitive rates, starting at just $5.50 AUD per day and $28 per week.

All buildings have elevators, but we do not offer apartments specifically designed for accessibility.

Yes, all apartments have free Wi-Fi. You will be able to find the Wi-Fi details in your Welcome Letter provided at check-in.

Reservations can be made conveniently through our website at https://wowstay.com.au/, via email at [email protected], or by phone at +61 7 5649 5702.

Choose your preferred method and book your unforgettable Gold Coast experience with us today!

We accept Visa and Mastercard credit and debit cards. We do not accept cash payments, or payments upon arrival.

Yes, your payment information is secure. We only store the last 4 digits of your card number and use a secure payment system.

We offer a 5% discount for stays longer than 7 days. We encourage returning guests to contact our team for potential additional offers.

Yes, for all payments made to Wow Stay, the name on the credit or debit card used must match the name of the guest who has booked the accommodation. This helps us ensure the security of your transaction and prevent unauthorised payments.

We require full payment for your reservation at the time of booking or 30 days prior, depending on the selected rate at booking.

Please note: If you choose the “30-Day Prior Rate”, your payment will be processed 30 days before your arrival date.

Security deposits for one and two-bedroom apartments are $250 AUD, while two-bedroom plus study apartments and larger units require $500 AUD. We only have a couple of apartments where the security deposit require $1000 AUD. For stays of 7 nights or more, the deposit is charged and refunded upon departure. For shorter stays, the deposit is held as a pre-authorisation and released upon departure, assuming no damages or lost property. Security deposit refunds may take up to 7 business days to appear in your account.

If you’re booking your stay within 30 days of your arrival, we’ll process the payment right away. Otherwise, you can choose either a non-refundable rate and pay at booking, or a 30-day prior rate where we’ll charge your card 30 days before your stay. Just remember, once your payment is processed, your reservation becomes non-refundable and non-changeable.

We have apartments in Surfers Paradise and Broadbeach.

Both Surfers Paradise and Broadbeach offer many attractions and activities.

Surfers Paradise:

• Soak in the sun and vibrant atmosphere of Surfers Paradise Beach.
• Enjoy breathtaking views from the Sky Point Observation Deck or experience the mind-bending Infinity Attraction.
• Choose from thrilling watersports like jet skiing, parasailing, jet boating, and flyboarding.
• Get your adrenaline pumping with a ride on the Slingshot or experience the sensation of freefall at the Indoor Skydiving facility.
• Explore Cavill Mall for shops, dining, and entertainment, discover the Wax Museum, or challenge your friends with Mini Golf.

Broadbeach:

• Witness surf life-saving competitions at Kurrawa Beach.
• Indulge in shopping at Pacific Fair, Oasis Shopping Centre, or Nicon Plaza.
• Sample the diverse culinary scene with over 100 restaurants and cafes along Surf Parade and Broadbeach Mall.
• Experience the vibrant nightlife with nightclubs, bars, and the Star Gold Coast Casino.
• For a unique and entertaining evening, catch a performance at Dracula’s, a vampire-themed cabaret show with a delicious 3-course dinner included, or the Pink Flamingo, featuring a dazzling array of burlesque and circus acts.
• Have fun with the family at Putt Putt or enjoy breathtaking views from Sky Point atop the iconic Q1 Building.
• Catch thrilling sporting events at Metricon Stadium or Skilled Park Stadium, or browse the beachfront markets for unique finds.

Explore the city with ease using various transportation options, including the Gold Coast Light Rail (G:link), bus network, taxis, and rideshare services.

Yes, tram and bus stops are conveniently located near our properties.

No, we do not offer airport transfers.

We recommend the following companies:

• Con-X-Ion
• Gold Coast Shuttle

Surfers Paradise:

Fine Dining:

• Edgewater Dining & Lounge Bar: Modern Australian cuisine with a twist of Italian influence, spectacular waterfront setting.
• COAST: Modern Australian cuisine with a focus on fresh, seasonal ingredients.

Casual Dining:

• Surfers Paradise Beer Garden: Lively atmosphere with a wide variety of beers and pub fare.
• Elston Bar & Grill: American-style grill with burgers, steaks, and ribs.

Cafes:

• Grounding Cafe: Cafe with a focus on locally sourced, organic food and coffee, community-driven atmosphere.
• Olive Coffee: Specialty coffee, delicious menu, dog-friendly.

Broadbeach:

Fine Dining:

• Nineteen at The Star: Modern Australian cuisine with breathtaking cityscapes.
• Orzo: Modern Italian cuisine with a playful smattering of Asian and native Australian ingredients to make it truly distinctive.

Casual Dining:

• The Loose Moose: Lively gastropub with a rustic atmosphere and diverse menu including burgers, pizzas, and pasta.
• Fig & Frankie: Modern American cuisine with a focus on locally sourced ingredients.
• Betty’s Burgers: Popular spot for gourmet burgers and milkshakes.

Cafes:

• Elk Espresso: Award-winning coffee roaster with delicious coffee and pastries.
• Le Cafe Gourmand: Traditional French/Australian cafe with a modern twist.

Please note: It’s important to consider your personal preferences and budget when making your final decision.

Yes, there are usually Woolsworths or Coles supermarkets within walking distance of our properties.

Our apartments range in size from 100 to 140 square meters, offering a variety of options to suit your needs. While we strive to maintain a consistent design aesthetic throughout our apartments, it’s important to note that they are all individually owned. This means that the specific furniture and appliances may vary from apartment to apartment.

However, one consistent feature across all apartments is the open-plan layout encompassing the kitchen, dining area, and living room. This spacious and modern design creates a seamless flow between these central living spaces, perfect for entertaining or relaxing.

Additionally, all apartments boast private balconies, laundry facilities, and a fully equipped kitchen.

While specific furnishings and floor plans vary, you can be assured of enjoying a comfortable, stylish, well-equipped, and convenient living environment in any apartment you choose.

All of our apartments are equipped with a range of amenities to ensure your comfort and convenience during your stay. Here’s a list of what you can expect:

• Fully equipped kitchen with appliances and cookware
• Laundry facilities with free washing machines and dryers
• Private balcony
• Air conditioning and heating
• Free Wi-Fi
• Flat screen TV
• Starter kit of toiletries (shampoo, conditioner, soap) for the first night
• One bath towel per guest
• Hairdryer
• Iron and ironing board
• Vacuum cleaner

Please note: While these amenities are standard across all apartment types, there may be slight variations in specific furnishings and appliances due to individual ownership.

No, we do not supply beach/pool towels. We recommend guests bring their own.

Wow Stay does not provide prams or high chairs as part of our standard amenities. However, we understand that traveling with young children can require additional equipment. To ensure your comfort and convenience, we recommend a specialized service called ‘Baby by the Beach.’

Baby by the Beach offers a variety of baby and toddler equipment rentals, including prams and high chairs. You can contact them directly at 0414 068 242 or email them at [email protected] to book your rentals.

The best part? Baby by the Beach often delivers and sets up these items directly in your Wow Stay apartment prior to your arrival, making your stay even more relaxing and enjoyable.

Regardless of the resort where you are staying, check-in for all Wow Stay reservations takes place at our office located at:

Shop T5a, 9 Ferny Avenue, Surfers Paradise

Please note that check-in is not available at the resorts themselves. This allows us to streamline the process and ensure a smooth start to your vacation.

We look forward to welcoming you to our office and providing you with all the information you need for a wonderful stay at your chosen Wow Stay apartment.

To check in or make a reservation at Wow Stay, you must be at least 18 years old on the date of your arrival. The booking must also be made in the name of an individual who is 18 years or older, and the payment must be made using the same name as the person who booked the accommodation.

This policy is in place to ensure the safety and security of our guests and to comply with local regulations.

Standard check-in is between 3 pm and 6 pm. Check-out is at 10 am.

Early check-in and late check-out are available for an additional fee, subject to availability.

If you plan to arrive after 6 pm, when the Wow Stay office is closed, we can arrange for your keys to be securely stored in a lockbox. However, to ensure a smooth check-in process, we require the following information in advance via email:

• Photo of your ID (Driver’s license, passport, or another valid form of identification)
• Photo of the card used for payment ( You can cover the first 12 digits for security purposes, but we need to be able to see the last 4 digits).
• Signed online guest agreement.
• Written permission to charge security deposit.

Once we have received all of this information, we will send you the instructions for accessing the lockbox and retrieving your keys.

Please note that providing this information in advance will help us ensure a seamless and efficient check-in process for you.

For group bookings at Wow Stay, only the individual whose name is listed on the reservation can check in. This policy ensures a smooth and secure check-in process for all guests and adheres to our security protocols.

Please ensure that the person whose name is on the booking will be available to present their ID and payment method upon arrival. This individual will be responsible for collecting keys, completing registration formalities, and receiving any necessary information for the group.

If someone other than the person named on the reservation will be checking in on behalf of the group, please contact us in advance to make arrangements. We may require additional information or documentation for verification purposes.

This helps us to provide a safe and enjoyable experience for all of our guests.

Please bring the following documents to check-in:

• Photo ID (e.g., driver’s license, passport)
• Card used for payment of your booking

Please note that photocopies or digital images of these documents are not acceptable. We require the physical card and ID for verification purposes.

By bringing these documents, you will help ensure that your check-in process is quick and easy.

You will receive your apartment keys and access instructions upon completion of check-in at our office.

Please ensure the following before checking out:

• Empty all bins and dispose of the garbage in the refuse rooms located on all floors. (Please note: leaving garbage bags outside your apartment door is not permitted)
• Wash any dishes and utensils used during your stay.
• Leave the apartment tidy and furniture arranged as you found it.
• Return the keys/access cards to our office or leave the keys inside the apartment and send a photo of the keys to [email protected] (include your apartment number in the subject line).

No, you are not required to perform a full clean of the apartment before checking out. However, we appreciate it if you leave the apartment in a tidy condition with dishes washed and bins emptied.

If you lose your keys or access cards, please contact the Wow Stay office immediately. We will be happy to assist you with obtaining replacements. A fee will apply for lost or damaged keys or access cards.

Late check-out is subject to availability and will incur an additional fee. Please confirm your check-out time with the Wow Stay office in advance if you require a late check-out.

Please ensure that you have followed the photo instructions and the map that was provided to you by our staff at check in.

If you have attempted to park by following another car and not the instructions, there is a chance you will end up in the wrong entrance.

If still having trouble, please contact our office on (07) 5649 5702.

Please be mindful that while our staff will try our best to assist you, we have over 70 properties and it is impossible for them to memorise where each space is located.

Firstly, please check you are at the correct space that has been assigned to you. This can be found on your keys, and on your welcome letter.

If it is within our operating hours of 9am and 6pm:

Please take a photo of the car parked in your space and contact our office on (07) 5649 5702. Our team will follow this up with on site security, and advise where to park in the interim.

If it is not within our operating hours of 9am and 6pm:

Please visit the on site security office of the resort, and ask them where to park until your space is free.

If you are occupying a space that has not been assigned to you, please advise our office at your earliest convenience to avoid a domino affect of parking issues. 

While we are the managers of the apartment, we do not manage the entire building and are limited in what we are able to do regarding noise complaints.

Please contact the onsite reception or security at the resort you are staying in. They will be able to visit the apartment in question and remind them of the noise curfew, or potentially evict the guests if they are still disruptive.

If you are unable to find the contact number on their website or your welcome letter, please contact our after hours emergency line who can provide you with this information: 07 5559 3019

If your device can select the connection option, but the password is not working, please double check the information on your welcome letter – or check the modem sticker for alternate options.

If you are not able to connect at all, please try resetting the modem by unplugging it for a few minutes and then turning it back on. Wait for the lights to come back on before attempting to reconnect.

If there are different connection options like 3G/4G/5G, consider trying other connections, such as Apartment-3G or Apartment-5G. Switching to a new network may improve dropouts or interruptions.

Please be mindful that storms and heavy rain can cause interruptions to the service.

If you notice any error with the air conditioning, please contact our office on 07 5559 3019 or if the office is closed send an email to: [email protected] for the team to action the following day.

To maintain optimal performance, please do not set the temperature lower than 22 degrees celsius. This may cause the condenser to ice up and lead to malfunction issues. Please remember to keep all doors and windows closed while using the AC.

If you experience problems with the televisions, start by verifying that all cables are correctly plugged in. Attempt to power off the TV from the wall for 5 minutes before turning it on again.

Adverse weather conditions such as strong wind and rain might disrupt the TV signal, so make sure all cables are firmly connected to both the TV and the wall.

For users with a digital set-top box, restarting it could help resolve issues. If you are using an antenna, adjusting its position may also improve reception.

If still experiencing issues, please contact our office on (07) 5649 5702.