Everything you need to know before you book and arrive. Can't find your answer? We're a call or message away.
Booking direct means our best rate with no OTA fees, plus exclusive offers and a real local team looking after your stay — not a faceless call centre.
Never when you book direct with us. You'll always get our best available rate on bookings made through wowstay.
Book through our booking engine at book.wowstay.com.au — direct rates are guaranteed to beat the apps.
Check-in is from 2pm and check-out by 10am. With 24/7 self check-in via our storefront or secure lockboxes, you can arrive any hour — just let us know your plans.
At our Surfers Paradise storefront, 9 Ferny Avenue — or via a secure keyless lockbox if you're arriving after hours. We'll send full details before you travel.
Yes — secure on-site parking is available at all of our resorts. Specifics are confirmed with your booking for each apartment.
Every one. Full kitchens, laundries and proper living space — they're real homes away from home, not hotel rooms.
It varies by building, but expect pools, spas, gyms and more — Circle on Cavill, Chevron Renaissance, Sierra Grand and Q Tower each have their own resort facilities.
Selected apartments are pet-friendly — just ask when you book and we'll sort you out. (Elvy strongly approves.)
Securely through our booking engine at the time of reservation. If you have questions about payment, just get in touch.
Cancellation terms depend on the rate and dates you book — they're shown clearly at checkout. For changes, contact us and we'll do our best to help.
Our team is here 365 days a year — call, email or pop in.