☀ Book direct & save  |  No Airbnb/Booking.com mark-up  |  24/7 check in
Home › Check In
Contactless, any hour

Self check-in

Late flight? Early start? No problem. Your keys wait in a secure KEYSPOT lockbox at 9 Ferny Avenue, Surfers Paradise, open around the clock. No reception, no queue.

One way in

The KEYSPOT lockbox

📋

Online check-in first

From the moment you book: your ID, a selfie, the guest agreement and a card in your name for the bond hold. It takes a few minutes and it has to be done before keys can be collected.

🔐

Your code at 12pm

At 12pm on arrival day your KEYSPOT code, apartment number and Wi-Fi appear on your stay page. Keys are in the lockbox from 3pm, or earlier if your apartment is ready.

📞

Need a hand?

Call us on 07 5649 5702, 9am to 5pm every day, or send a question from your stay page and our local team will reply.

Start to finish

How it works

🔑
One key-collection point for every apartment. Keys for every wowstay stay, including Chevron Renaissance, Q1, Avalon, Hilton and Sierra Grand at Broadbeach, are collected from the KEYSPOT lockboxes at 9 Ferny Avenue, Surfers Paradise (Circle on Cavill retail level, opposite Woolworths), then you head to your building. Broadbeach guests, allow a short detour into Surfers Paradise first.
1

Book

Reserve your apartment. Booking direct saves you the booking-site mark-up.

2

Check in online

Straight after booking: ID, a selfie, the guest agreement and a card in your name for the bond hold.

3

Get your code

At 12pm on arrival day your KEYSPOT code, apartment number and Wi-Fi appear on your stay page.

4

Collect and settle in

Keys from 3pm at KEYSPOT, any hour after that. Then head to your building and unpack.

Keys at 9 Ferny Avenue
One KeySpot lockbox pickup for every wowstay apartment.
Easy key pickup

Grab your keys in seconds.

KeySpot

Your keys are waiting in a secure KEYSPOT digital key box on the retail level of Circle on Cavill, the same pickup point for every wowstay apartment. No front desk, no queue: enter your code slowly at the lockbox and you're in.

The lockboxes are open around the clock, so a late flight is never a problem. If anything goes wrong on the day, call us and our local team will sort it.

24/7Key access
One placeCircle on Cavill
DigitalSecure key boxes

Learn more about KeySpot →

Find us

Keys at 9 Ferny Avenue

Circle on Cavill retail level, 9 Ferny Avenue, Surfers Paradise QLD 4217, opposite Woolworths, between the chemist and Poké Bowl. Key pickup only, there is no reception.

Ready when you are

Book, check in online, turn up.

Reserve direct and your keys will be waiting at KEYSPOT, any hour.

Check availability →